Privacy Policy

At Lucky Lady Games, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your data when you engage with our website, platform, products, services, or when you partner with us as a B2B affiliate. By accessing or using Lucky Lady Games’ services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

Lucky Lady Games collects information to improve our services, understand user behavior, and meet legal obligations. We collect personal and non-personal information as outlined below:

1.1 Personal Information

Personal information refers to any data that identifies you as an individual. We may collect the following types of personal information:

Account Registration Information: When you register for an account, we collect your name, email address, password, and contact information.
B2B Partner Information: If you are a B2B partner or affiliate, we may collect information about your business, including company name, legal details, financial data, contact details, and your platform’s end-user information.
Transaction Information: For payments and service fees, we collect billing details, including credit card information, banking details, and payment history.
Communication Information: When you communicate with us, including emails, customer support inquiries, or feedback, we collect your contact information and any other information you voluntarily provide.

1.2 Non-Personal Information

Non-personal information does not identify you as an individual and may include:

Device Information: Information about the device you use to access our services, including hardware model, IP address, browser type, and operating system.
Usage Data: Data related to your interactions with our services, including pages visited, time spent on pages, and navigation patterns.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your browsing activity, preferences, and settings.

2. How We Use Your Information

We use your personal and non-personal information for various purposes to operate our services effectively and provide a seamless user experience:

2.1 For Account and Service Management

To create and manage your account.
To provide you with access to Lucky Lady Games products and services.
To communicate with you regarding account updates, changes to our services, and billing inquiries.

2.2 To Improve and Personalize Services

To analyze usage trends and improve the performance of our services.
To offer personalized content, recommendations, and marketing based on your preferences and behaviors.

2.3 For B2B Partnerships and Compliance

To fulfill our contractual obligations to our B2B partners and affiliates.
To verify the identity of B2B partners for compliance with anti-money laundering (AML) and responsible gambling regulations.
To track the performance of affiliate partnerships, including financial transactions and reporting.

2.4 For Legal and Regulatory Requirements

To comply with legal obligations, including tax reporting, AML compliance, and other applicable laws.
To enforce our Terms and Conditions and protect the rights, property, and safety of Lucky Lady Games, our partners, and users.

3. Ownership of Data

Lucky Lady Games retains full ownership and control of all data collected through our platform, including data generated by or shared with B2B partners and affiliates. By using our services, you acknowledge that all personal, non-personal, and anonymized data related to user behavior, transactions, and any other interaction with our platform, products, or services, remains the sole property of Lucky Lady Games.

4. Data Usage by B2B Partners and Affiliates

B2B partners and affiliates are granted limited, non-exclusive access to certain data necessary for the operation and performance of the services offered through Lucky Lady Games. This access is provided solely for the duration of the partnership and is contingent on compliance with this Privacy Policy and all applicable laws. Partners may not sell, modify, transfer, or otherwise use the data for purposes other than those explicitly authorized by Lucky Lady Games.

B2B partners are considered data processors, and any data shared with or accessed by them must be handled in compliance with this Privacy Policy and relevant data protection laws. All user data, including but not limited to player profiles, transaction histories, and behavioral analytics, remains the exclusive property of Lucky Lady Games.

5. Data Access and Security

Lucky Lady Games provides B2B partners with secure access to data through predefined channels (e.g., dashboards or APIs). Partners are required to implement adequate security measures to protect any data shared or accessed, ensuring its confidentiality and integrity. Partners must not attempt to gain unauthorized access to any data or systems beyond what has been explicitly granted.

6. Data Retention and Termination

Upon termination of a partnership, B2B partners and affiliates must immediately cease all access to Lucky Lady Games data and return or securely delete any copies of the data in their possession. Lucky Lady Games reserves the right to audit compliance with these requirements and take legal action in the event of a breach.

Any data generated or collected during the partnership will remain the property of Lucky Lady Games, and partners will have no further rights to access, use, or share the data after termination.

7. Sharing of Information

Lucky Lady Games respects your privacy and does not sell your personal information. However, we may share your information in the following circumstances:

7.1 With Service Providers

We work with third-party service providers to perform functions on our behalf, such as payment processing, data analytics, and marketing services. These providers have access to personal information only to the extent necessary to perform these tasks and are obligated to protect your information.

7.2 With B2B Partners and Affiliates

For B2B partners and affiliates using our platform, we may share certain aggregated or anonymized data related to usage trends, player behaviors, or financial transactions to help optimize service delivery.

7.3 With Legal Authorities

We may share personal information when required to comply with legal obligations, including responding to legal requests or investigations from regulatory bodies, law enforcement, or government authorities.

7.4 In the Event of a Business Transaction

If Lucky Lady Games undergoes a merger, acquisition, reorganization, or sale of all or part of its assets, your information may be transferred as part of that transaction.

8. Data Security

Lucky Lady Games employs robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption: We use industry-standard encryption technologies to protect sensitive data, such as payment information and login credentials.
Access Control: Only authorized personnel have access to your data, and they are bound by confidentiality agreements.
Regular Audits: We regularly review and update our data security practices to safeguard against potential vulnerabilities.

While we take significant precautions to secure your information, no system can guarantee absolute security. We encourage you to take steps to protect your own data, such as choosing strong passwords and ensuring the security of your devices.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes retaining data to meet legal, tax, or regulatory requirements, resolve disputes, and enforce agreements. When data is no longer needed, we take steps to securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal data.
Deletion: You may request that we delete your personal data, subject to legal requirements.
Data Portability: You can request that your data be provided to you in a structured, commonly used, and machine-readable format.
Objection to Processing: You may object to our processing of your data for direct marketing or other purposes where allowed by law.

If you would like to exercise any of these rights, please contact us. We will respond to your request in accordance with applicable privacy laws.

11. International Data Transfers

Lucky Lady Games is based in Canada, and your data may be transferred, processed, and stored in other countries that may have different privacy laws than your country of residence. We ensure that appropriate safeguards are in place to protect your data when transferred internationally, in compliance with relevant privacy laws.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, collect usage data, and understand how you interact with our services. You may choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

12.1 Types of Cookies

Essential Cookies: These are necessary for the proper functioning of our website.
Performance Cookies: These collect information about how users interact with our website, helping us improve performance.
Targeting Cookies: These cookies are used to deliver advertisements relevant to you and your interests.

13. Children’s Privacy

Lucky Lady Games does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

14. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically for updates. Your continued use of our services following any changes signifies your acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at on Meta Business CS. We are committed to protecting your privacy and ensuring transparency in how we handle your personal data.

Last Updated: Sept 12, 2024